![]() ![]() See this article for more detailed information - One Touch with Hub uninitialized and unallocated Note For One Touch with Hub Drives: For security enabled One Touch with Hub drives, locked drives will show as uninitialized and unallocated until unlocked. Once you have located the drive you will want to look for the following:ĭoes it show RAW or Unallocated? Either of these indicates a possible issue with the drive’s formatting. In the middle towards the bottom locate the disk number from earlier.This will allow us to view the drive’s health. Now click on Disk Management on the left hand side.Document the disk number provided in this window (Disk 1, Disk 2, etc…).Right click on your external drive listed under Disk Drives.If you see the drive is detected here continue reading. First check the Disk Drives section in the middle window by double-clicking it.On your keyboard, hold the Windows Key ( ) down and press R.If using a USB adapter, try connecting it without the adapter or use a different adapter.įor advanced troubleshooting steps select your operating system:Ĭheck both Device Manager and Disk Management in the Computer Management console:.If using a surge protector or power strip, plug the power adapter directly into the wall outlet instead.(Desktop Drives).No light could indicate the power adapter is not connected to power. Desktop Drives typically require a power adapter. Try using the drive on a different computer.If possible, try using a different cable.Try connecting the drive to a different port on the computer.If your external hard drive is not accessible please try these basic troubleshooting steps first. The external hard drive itself, under normal circumstances, should be detected by your operating system, without the need of drivers, software, or firmware updates. While it is possible that your external hard drive may have come with bundled software that may be incompatible with newer operating systems, this is typically just ‘back up’ software, and the drive is not dependent on that software to function. See the examples listed below to help you find the serial numbers for different models:Ĭaution: Please Safely Remove, then physically disconnect and power down your drive before looking for the serial number.There are several reasons why an external hard drive may not be accessible or detected when you connect it to your computer. Note: For certain products, the model number is no longer included on the product label. If you wish to enter or scan the QR code, please visit: Verify my drive link. This code allows our customers to verify if the product is genuine, it provides the ability to check warranty or to get more information about the drive. Each QR code is unique and is associated with that drive S/N. Some of our drives have the QR code printed on the label (see example below). If your drive is not detected or connected to your computer: The USB devices have the serial numbers printed on the external cases and internal drives have the serial and part numbers on the drive labels. The serial and/or model number will be listed here.You should see the drive information listed in the center at the bottom.In the middle window, locate the drive and select it.In the left-hand column under Hardware, locate the interface you are using (i.e.A separate Window will open with the Mac information Select System Report/System Information (depending on your version of Mac OS).Depending on your version of Mac OS it may be required to click on More Info.Click on the Apple Icon (located in the upper left-hand, then select About This Mac.If the drive is connected to your Mac, you can use the Apple System Profiler to determine the model number and serial number. Note: The Drive Detect tool and SeaTools are not compatible with LaCie drives. ![]() You can also use SeaTools to display each number. Use the DriveDetect.exe method to find both numbers. ![]() If your drive is connected to your computer: Seagate has created a very simple tool that will tell you the serial number and the model number of any and all Seagate, Samsung and Maxtor-brand drives connected in or to your computer. Your product serial number is a unique identifier that allows us to look up information about your product and its warranty. ![]() Instructions to find a serial number (S/N) on the Seagate, Samsung Maxtor and LaCie drives. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |